In our dealings with other people, no matter who they may be, we should show everyone respect and courtesy. Respect and courtesy must be paramount in all our relations.
It doesn’t matter the situation, we must remain in control of our emotions and our feelings. We cannot let our temper, or our frustrations, become paramount in our mind. There are always clients, prospects, and even friends who stress our feelings, who demand more and more, and who push our buttons, sometimes intentionally.
We must not let these people get the better of us; we do not need their behavior to destroy what we have built with our hard work and time. No matter what life brings our way, we must treat everyone with respect and courtesy, as equals, and as we would want to be treated. It is the right thing to do; it is Gratitude Marketing.
Does this mean that we should let others run over us, making us sacrifice our scruples and maybe our integrity? Of course not; it means that we stand by our principles and our structure for our company’s products or services and pricing. It doesn’t do any good to roll over and let someone make us change our values for them. It is the manner in which we operate our business that counts.
Respect and courtesy are parts of a 2 way street; this street works both ways. While we should always endeavor to be professional in our business, showing respect and courtesy to others, we should expect, even demand, the same treatment from others. No matter the environment, no matter the communication tool, let these two traits be primary in our lives.
In meetings, on the telephone, in emails, in cards, in public, or in private, whenever or wherever we are with others, or even by ourselves, we must follow this plan. Respect and courtesy must be part of us and what we do, say, and think. If we do not treat ourselves with respect and courtesy, no one else will. It will be evident to others how we feel about ourselves, and they will respond in kind.
We have been in meetings where disrespect for others was in evidence for all to see. No one wants to be anywhere close to those types of people. If someone is discourteous to someone else in public, how would we like to be on the receiving end of those actions? How would we feel toward those who treated us in that manner?
We have stated it repeatedly: people do business with, and pass referrals to, those that they know, like, and trust. We should not do business with, or pass referrals to, someone who treated us with disrespect or was discourteous to us. What about the person who treats others with disrespect and discourteousness? Would we want to be associated with those people?